Faithful Flame FAQ

Frequently Asked Questions

1. What makes your coconut apricot candles special? Our candles are hand-poured with a unique blend of coconut and apricot waxes, creating a clean-burning and long-lasting candle. This blend also provides a superior scent throw and a natural, sustainable alternative to traditional paraffin candles.

2. Are your candles environmentally friendly? Yes, our candles are made with eco-friendly, renewable resources. Coconut and apricot waxes are biodegradable, and we use wooden wicks. We're committed to minimizing our impact on the environment.

3. How do I care for my coconut apricot candle? To ensure the best burn and scent experience, trim the wick to 1/4 inch before each use. Allow the candle to burn long enough to create a full melt pool (liquid wax to the edges) on the first burn to prevent tunneling. Keep away from drafts, and never leave a burning candle unattended.

3. Can I reuse the candle container once the candle has burned down? Absolutely! Our candle containers are designed for reuse. Simply clean out any remaining wax, and you can repurpose the container for various uses, like holding small items, succulent plants, or as a decorative piece

4. What fragrances do you offer? We offer a variety of fragrances, from soothing lavender and fresh citrus to cozy vanilla and exotic tropical scents. Our collection includes a range of options to suit different preferences and moods.

5. How do I order a Legacy of Light Candle?

a. Select your candle design.

b. Send us a message with a clear, well-lit image. (If you have questions regarding the photo you'd like to use, feel free to send us a message!)

c. Allow 48 hours to receive proof from us.

d. Please note that we do not edit or enhance photo. We may do some editing but please not that the photo must be in good condition.

6. Are your candles vegan? Do you or your suppliers test on animals?Our candles and fragrances are considered vegan! We are happy to report that neither we nor our suppliers engage in animal testing.

7. Can I customize a candle fragrance for a special occasion or event? We offer custom candle services for events and special occasions. Contact our team to discuss your needs, and we'll work with you to create a unique fragrance for your event. Additional fees apply.

8. Do you ship internationally? Yes, we offer international shipping on request. Shipping costs and delivery times may vary depending on the destination. Please contact us for more details.

9. What is your return policy? We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, please refer to our Damages Policy for details on returns and exchanges. For all other returns, please contact our customer support team for assistance.

10. How can I contact your customer support team? You can reach our customer support team via email at hello@faithfulflames.com or by phone at 443-840-9067. We're here to assist with any questions or concerns you may have.

If you have any other questions or need further information, don't hesitate to get in touch with us. We're dedicated to providing exceptional products and service to our valued customers.