Faithful Flames Shipping Policy

At Faithful Flames Candle Co, we are committed to providing you with the best candle products and ensuring a seamless shopping experience. To deliver our products to your doorstep, we utilize the United States Postal Service (USPS) as our primary shipping partner. Please take a moment to review our shipping policy for a better understanding of our shipping procedures.

1. Shipping Destinations

We currently ship our products to addresses within the United States. We do not offer international shipping at this time. We apologize for any inconvenience this may cause and are actively exploring options to expand our shipping capabilities.

2. Shipping Methods

We exclusively use the United States Postal Service (USPS) to deliver our candle products. Your shipping options may include:

  • USPS First-Class Mail

  • USPS Priority Mail

  • USPS Priority Mail Express

The specific shipping method will be determined during the checkout process based on the delivery address and the weight of your order.

3. Order Processing Time

Our dedicated team strives to process and ship your order within 2-3 business days. Please note that processing times may vary during high-demand periods or due to special promotions. If there is any significant delay in processing your order, we will notify you promptly.

4. Estimated Delivery Time

The estimated delivery time for your order will depend on the shipping method chosen during checkout and your location. Generally, the USPS offers the following estimated delivery times:

  • USPS First-Class Mail: 2-5 business days

  • USPS Priority Mail: 1-3 business days

  • USPS Priority Mail Express: 1-2 business days

Please note that these are approximate delivery times, and actual delivery times may vary based on factors such as holidays, weather conditions, and unforeseen USPS delays.

5. Shipping Costs

Shipping costs are calculated during the checkout process based on the shipping method selected, the total weight of your order, and your delivery address. You will be able to review the shipping cost before completing your purchase.

6. Order Tracking

We provide order tracking information for all shipped orders. Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the USPS website.

7. Lost or Damaged Shipments

In the rare event that your order is lost or arrives damaged, please contact our customer support team within 7 days of receiving your order. We will work with USPS to investigate the issue and provide a resolution, whether it be a replacement or a refund.

8. Shipping Restrictions

Certain items may have shipping restrictions due to their size, weight, or content. If a product you order falls under these restrictions, we will notify you during the checkout process and offer alternative solutions if available.

9. Questions and Support

If you have any questions or need assistance regarding your order, shipping, or any other matter, our customer support team is here to help. Please reach out to us through our Contact Us page on our website.

Thank you for choosing Faithful Flames Candle Co for your candle needs. We are committed to delivering quality products to your door, and we appreciate your support and trust in our brand.